Chad Ponsler

8410H Boggs Creek Dr. Indianapolis, Indiana 46237

 

v      Operation Streamlining	v      Information Security	v      Criminal Procedure
v      Report Preparation	v      All Weather Environments	v      Personnel Management
v      Training & Development	v      Expert in Windows	v      Technical Troubleshooting

 

PROFESSIONAL SUMMARY

Excellent technical troubleshooting skills with over three years of troubleshooting and installation experience with Microsoft Windows and Mac OS X platforms. Excelled with troubleshooting radio frequency problems on a multimillion dollar infrastructure.  Installed and modified the network infrastructure at over 50 Hhgregg retail locations.  Created and maintained solutions to a dynamic weekly scheduled involving 1-3 sub-contractors, resulting in completing remodel projects well within scheduled timeframe. Maintained excellent vehicle maintenance of two company vehicles with zero incidents over a 3-year period.

QUALIFICATIONS

Hhgregg Communications Technician

Update and solved network integrity challenges at over 50 individual retail locations across the company. Devised solutions to the high demands of a growing network footprint on a per-location basis. Maintained weekly inventory of stock used on project location. Worked with multiple departments in organizing logistic solutions for the demands of individual remodels. Worked fluidly with up to 30 other company employees during that week’s remodel. Actively assisted in other tasks not related to the IT infrastructure to build cross-department relations.

Comcast Service Technician

Performed residential video and internet installations complete from infrastructure source to customer equipment in single and multiple family dwellings. Perform daily additional outlets, reconnects, and change of service work orders while maintaining productivity quotas; successfully performed all installations adhering to Comcast procedures, OSHA requirements, NEC, and NESC requirements to provide services to the customer. Successfully trained and supervised four new employees beyond entry level standards required of field technicians.

WORK HISTORY

Communications Technician 02/2016 - Current   hhgregg Indianapolis, Indiana 46240 Hours worked per week: 45-75 Name of Supervisor: Brian Perkey

Communications Technician 09/2013 - 10/2015   Comcast Indianapolis, Indiana 46143 Hours worked per week: 60 # of Employees Supervised: 4 Name of Supervisor: Steve Porter - Installation / Service Repair Supervisor

 

 

Intelligence Specialist
05/2011 - 07/2013

United States Navy
Fallon, Nevada 89406

Hours worked per week: 55

Strike Analyst NEC 3923
# of Employees Supervised: 3
Name of Supervisor: Isaac Dowlen -

Intelligence Officer

 

EDUCATION

Naval Marine Corp Intelligence Training Center

   07/2011 – 01/2012Graduate

   NEC 3923 Strike Planning Applications

 

Ivy Tech Community College

         08/2007 – 02/2010     Previously Enrolled

    Criminal Justice

    GPA: 3.11 of 4.063 Semester Hours

 

 

AWARDS AND CERTIFICATES

Top Secret / SCI Security Clearance11/2011 – 11/2016

-          Department of Defense

CPR & AED07/2013 – 07/2014

-          Department of the Navy

DOD Information Assurance V1002/2013 – 02/2014

-          Department of the Navy